If your question isn't listed below, feel free to contact us.
What’s your returns policy?
We accept returns for items with production faults and will offer exchanges where possible. Otherwise, we will provide a full refund.
We do not accept returns for products with minor imperfections or if you change your mind.
Are the prices on SecretIDComics.com.au the same as they are in-store?
YES! Although, we often have special deals in store which makes it worth your while to come in and see us. Make sure you subscribe to our newsletter and follow us on social media for details about special promotions.
There's a note in my cart saying that an item has to be backordered. What does that mean?
It means that the item is out of stock and we'll need to reorder it from our distributor. Orders with items that need to backordered will not be dispatched until all items are available. If your order is urgent, we suggest placing separate orders for what is available and what isn't. (The only exception is if you're picking up the order in-store.)
If an item is unavailable from our distributor, we'll refund you and ship the rest of the order.
If I place an order to pick up in store, how long will it be before it's ready to be collected?
We try to process it as soon as possible, but please allow up to 24 hours for us to get your order ready. You will receive email confirmation when it can be picked up.
Can you order stuff in for me?
We will certainly try! Contact us with details of your requests and we'll check its availability with our distributors.
Do you buy/sell second hand comics or merchandise?
I’m a local indie artist, can you please stock my title?
We’re always looking to spotlight local Aussie talent in our store. Contact us, provide us with samples, and give us some details about your comic (a blurb, retail and wholesale pricing etc.)
You have a hella nice space! ... Can I use it for a book launch/exhibition/etc?
We are more than happy to help out local talent, so if you have something in mind that isn't too crazy, we'd generally be happy to hire out our store for an evening (maybe even during the day if you ask really nicely). Click here and tell us what you have in mind.